Public Records – Page 9 – The Data for Justice Project

DEA and FBI Use of Face Surveillance Technology

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Background

In January 2019, in support of the ACLU of Massachusetts' Press Pause on Face Surveillance campaign, the ACLU of Massachusetts and the National ACLU filed a Freedom of Information Act (FOIA) request with the Drug Enforcement Administration (DEA) and the Federal Bureau of Investigation (FBI) to learn about how these agencies use face surveillance and other remote biometric surveillance technologies. The request also seeks information about the FBI and DEA's relationships with private corporations that manufacture and sell remote biometric surveillance tools.

In October 2019, the ACLU of Massachusetts and the National ACLU filed suit to force the government to disclose the records. As of June 2020, that lawsuit is ongoing. Please check back periodically; we will update this page with new records over the coming months.
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Request Submitted To	DEA and FBI
Category	Surveillance
Year Filed	2019
Number of Documents Received	Ongoing production

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We said...

January 2019 FOIA request

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They said...

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Responsive Documents

#	File Name	Description	File Type	File Size
1	20-00004-L emails	Emails	PDF	17 MB
2	20-00004-L-Consult emails	Emails	PDF	1 MB

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by Kade Crockford

Private Companies

A number of the public records requests we have filed around facial recognition technology deal with the relationships between Massachusetts government entities and private tech companies. Such companies include:

Clearview AI
Lan-Tel Communications
DataWorks
MorphoTrust
IBM
Briefcam
COPLINK

Clearview AI

A dystopian face recognition tool that drew ire in 2019 for using images that are illicitly scraped from social media platforms as its training data. After learning that Clearview markets aggressively to law enforcement agencies, the ACLU of Massachusetts filed public records requests with every police department in the state to learn about their interactions with Clearview.

See all 340+ requests sent to Massachusetts police departments about Clearview AI here.

Lan-Tel Communications

An IT, communications, and security company that provides surveillance cameras and video analytics technology.

Date	Agency/Organization	Page
July 2019	City of Boston	Lantel at the Boston Office of Emergency Management
October 2019	Massachusetts Executive Office of Health and Human Services (EOHSS)	Lantel at the Executive Office of Health and Human Services
October 2019	Massachusetts Executive Office of Public Safety and Security (EOPSS)	Lantel at the Executive Office of Public Safety and Security
October 2019	Massachusetts Executive Office for Administration and Finance (EOAF)	Lantel at the Executive Office for Administration and Finance
October 2019	Massachusetts Bay Transportation Authority (MBTA)	Lantel at the Massachusetts Bay Transit Authority (MBTA)
October 2019	Massachusetts State Police (MSP	Lantel at the Massachusetts State Police

DataWorks

A procurement and inventory management system that has previously sold facial recognition technology to police departments in Chicago and Detroit.

Date	Agency/Organization	Page
August 2019	Massachusetts Executive Office of Public Safety and Security (EOPSS)	DataWorks at the Executive Office of Public Safety and Security

MorphoTrust (now IDEMIA)

A company that provides identity tracking and facial recognition software to many government agencies, including TSA.

Date	Agency/Organization	Page
May 2019	Massachusetts Executive Office of Health and Human Services (EOHSS)	Morpho at the Executive Office of Health and Human Services

IBM

A national technology company that develops facial recognition technologies.

Date	Agency/Organization	Page
February 2020	Springfield Police Department	IBM at the Springfield Police Department

Briefcam

A company that provides video analytics software, including face recognition.

Date	Agency/Organization	Page
August 2019	City of Boston	Briefcam at the City of Boston (2019)
May 2020	City of Boston	Briefcam at the City of Boston (2020)

COPLINK

A crime analytics platform developed by Forensic Logic that facilitates data sharing across agencies.

Date	Agency/Organization	Page
2019-2020	Massachusetts State Police	COPLINK Facematch at the Massachusetts State Police

by Lauren Chambers

Facial Recognition in Massachusetts

[vc_row row_height_percent="0" overlay_alpha="50" gutter_size="4" column_width_percent="100" shift_y="0" z_index="0"][vc_column column_width_percent="100" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/2"][vc_column_text]Between 2019 and 2020, the ACLU of Massachusetts has filed over 400 public records request regarding the use of facial recognition technology across the Commonwealth.[/vc_column_text][uncode_counter value="1,403" counter_color="" size="h1" text="government documents" uncode_shortcode_id="164328"][/vc_column][vc_column column_width_percent="100" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/2"][vc_button border_width="0" icon="fa fa-gavel" el_class="fr-page-btn" link="url:https%3A%2F%2Fdata.aclum.org%2Fpublic-records%2Ffrt-ma%2Fstate-agencies%2F|||"]State Agencies[/vc_button][vc_button border_width="0" link="url:https%3A%2F%2Fdata.aclum.org%2Fpublic-records%2Ffrt-ma%2Fprivate-companies%2F|||" icon="fa fa-money" el_class="fr-page-btn"]Private Companies[/vc_button][vc_button border_width="0" icon="fa fa-graduation-hat" el_class="fr-page-btn" link="url:https%3A%2F%2Fdata.aclum.org%2Fpublic-records%2Ffrt-ma%2Fschools%2F|||"]Schools[/vc_button][vc_button border_width="0" icon="fa fa-video-camera" el_class="fr-page-btn" link="url:https%3A%2F%2Fdata.aclum.org%2Fpublic-records%2Ffrt-ma%2Fboston%2F|||"]Surveillance in Boston[/vc_button][vc_button border_width="0" icon="fa fa-apartment" el_class="fr-page-btn" link="url:https%3A%2F%2Fdata.aclum.org%2Fpublic-records%2Ffrt-ma%2Fma-towns-cities%2F|||"]Town & City Police[/vc_button][/vc_column][/vc_row][vc_row][vc_column width="1/1"][vc_column_text]We have split the requests up into five themes, which we invite you to explore in more detail: State Agencies, Private Companies, Schools, Surveillance in Boston, and Town & City Police.

Not sure where to start? Here are some recommended highlights to explore:

[/vc_column_text][vc_row_inner][vc_column_inner column_width_percent="100" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/3"][vc_single_image media="70514" media_width_percent="100" media_ratio="three-two" border="yes" media_link="url:https%3A%2F%2Fdata.aclum.org%2Frmv-frt-email-search%2F"][vc_custom_heading heading_semantic="h4" text_size="h4"]Interactive Email Explorer[/vc_custom_heading][/vc_column_inner][vc_column_inner column_width_percent="100" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/3"][vc_single_image media="70515" media_width_percent="100" media_ratio="three-two" border="yes" media_link="url:https%3A%2F%2Fdata.aclum.org%2Fpublic-records%2Ffrt-ma%2Fprivate-companies%2Fclearview_ai%2F|title:Clearview%20AI"][vc_custom_heading heading_semantic="h4" text_size="h4"]Clearview AI[/vc_custom_heading][/vc_column_inner][vc_column_inner column_width_percent="100" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/3"][vc_single_image media="70516" media_width_percent="100" media_ratio="three-two" border="yes" media_link="url:https%3A%2F%2Fdata.aclum.org%2Fpublic-records%2Ffrt-ma%2Fma-towns-cities%2Fsuspect-technologies-and-the-plymouth-pd%2F|title:Suspect%20Technologies%20and%20the%20Plymouth%20PD"][vc_custom_heading heading_semantic="h4" text_size="h4"]Suspect Technologies[/vc_custom_heading][/vc_column_inner][/vc_row_inner][vc_separator sep_color=",Default"][vc_column_text]To search all face recognition related requests, we have also created an index documenting all requests we have made by date, topic, and agency:

Title	Submitted To	Number of Documents	Year Filed	Date Published
Lantel at the Boston Office of Emergency Management	Boston Office of Emergency Management	266	2019	2/26/21
Lantel at the Executive Office of Health and Human Services	Executive Office of Health and Human Services	1	2019	2/26/21
Lantel at the Executive Office of Public Safety and Security	Executive Office of Public Safety and Security	2	2019	2/26/21
Lantel at the Executive Office for Administration and Finance	Executive Office for Administration and Finance	0	2019	2/26/21
Lantel at the Massachusetts Bay Transit Authority (MBTA)	Massachusetts Bay Transit Authority (MBTA)	2	2019	2/26/21
Lantel at the Massachusetts State Police	Massachusetts State Police	14	2019	2/26/21
DataWorks at the Executive Office of Public Safety and Security	Executive Office of Public Safety and Security	7	2019	2/26/21
Morpho at the Executive Office of Health and Human Services	Executive Office of Health and Human Services	2	2019	2/26/21
IBM at the Springfield Police Department	Springfield Police Department	2	2020	2/26/21
Briefcam at the City of Boston (2019)	City of Boston	7	2019	2/26/21
MA Police Departments Receiving Solicitations from Clearview AI	Various Police Departments	102	2020	2/26/21
MA Police Departments with No Records from Clearview AI	Various Police Departments	445	2020	2/26/21
Clearview AI at the Agawam PD	Agawam PD	3	2020	2/26/21
Clearview AI at the Andover PD	Andover PD	4	2020	2/26/21
Clearview AI at the Boston PD	Boston PD	0	2020	2/26/21
Clearview AI at the Beverly PD	Beverly PD	1	2020	2/26/21
Clearview AI at the Marlborough PD	Marlborough PD	1	2020	2/26/21
Clearview AI at the Salem PD	Salem PD	3	2020	2/26/21
Clearview AI at the Somerset PD	Somerset PD	2	2020	2/26/21
Clearview AI at the Wellesley PD	Wellesley PD	3	2020	2/26/21
Clearview AI at the Yarmouth PD	Yarmouth PD	1	2020	2/26/21
Clearview AI at the Bourne PD	Bourne PD	1	2020	2/26/21
Clearview AI at the Dalton PD	Dalton PD	0	2020	2/26/21
Clearview AI at the Falmouth PD	Falmouth PD	4	2020	2/26/21
Clearview AI at the Great Barrington PD	Great Barrington PD	0	2020	2/26/21
Clearview AI at the Harvard PD	Harvard PD	1	2020	2/26/21
Clearview AI at the Norfolk Sheriff's Office	Norfolk Sheriff's Office	0	2020	2/26/21
Clearview AI at the Oxford PD	Oxford PD	3	2020	2/26/21
Clearview AI at the Sudbury PD	Sudbury PD	2	2020	2/26/21
Clearview AI at the West Bridgewater PD	West Bridgewater PD	11	2020	2/26/21
Clearview AI at the Foxbourugh PD	Foxbourugh PD	1	2020	2/26/21
Clearview AI at the Massachusetts State Police (MSP)	Massachusetts State Police (MSP)	5	2020	2/26/21
Briefcam at the City of Boston (2020)	City of Boston	3	2020	2/26/21
COPLINK Facematch at the Massachusetts State Police	Massachusetts State Police (MSP)	1	2019-2020	2/26/21
EOPSS Grants for Surveillance Tech in MA Schools	Executive Office of Public Safety and Security	2	2019	2/26/21
Face Recognition in MA Schools	Various School Districts	1	2019	2/26/21
Face Recognition in Revere Public Schools	Revere Public Schools	23	2019	2/26/21
Face Recognition at the Department of Criminal Justice Information Services (DCJIS)	Department of Criminal Justice Information Services (DCJIS)	4	2019	2/26/21
Face Recognition at the Executive Office of Public Safety and Security	Executive Office of Public Safety and Security	1	2019	2/26/21
Face Recognition at the Massachusetts State Police (MSP)	Massachusetts State Police (MSP)	7	2018	2/26/21
Known Use of Face Recognition at the Massachusetts State Police (MSP)	Massachusetts State Police (MSP)	7	2019	2/26/21
Massachusetts State Police (MSP) Use of Face Recognition at the Registry of Motor Vehicles (RMV)	Massachusetts State Police (MSP)	1	2019	2/26/21
Face Recognition at the MA Sheriff's Association [2019]	MA Sheriff's Association	1	2019	2/26/21
Face Recognition at the MA Sheriff's Association [2018]	MA Sheriff's Association	0	2018	2/26/21
Face Recognition at the Massachusetts Bay Transit Authority (MBTA)	Massachusetts Bay Transit Authority (MBTA)	0	2018-2019	2/26/21
Face Recognition at the Department of Transportation (DOT)	Department of Transportation (DOT)	380	2019	2/26/21
Face Recognition at the Executive Office of Health and Human Services	Executive Office of Health and Human Services	0	2019	2/26/21
Face Recognition at the Department of Criminal Justice Information Services (DCJIS)	Department of Criminal Justice Information Services (DCJIS)	0	2019	2/26/21
Massachusetts State Police Access to Fusion Center Booking Database	Massachusetts State Police (MSP)	4	2017	2/26/21
MA Police Departments with No Records on Face Recognition (2018-2019)	Various Police Departments	26	2018-2019	2/26/21
Facial Recognition at the Cambridge PD	Cambridge PD	1	2018	2/26/21
Facial Recognition at the Medford PD	Medford PD	2	2019	2/26/21
Facial Recognition at the New Bedford PD	New Bedford PD	1	2018	2/26/21
Facial Recognition & COPLINK at the Northampton PD	Northampton PD	8	2019	2/26/21
Suspect Technologies and the Plymouth PD	Plymouth PD	1	2018	2/26/21
Facial Recognition at the Plymouth PD	Plymouth PD	0	2019	2/26/21
Facial Recognition at the Revere PD	Revere PD	5	2018	2/26/21
Facial Recognition at the Salem PD	Salem PD	2	2019	2/26/21
Facial Recognition at the Springfield PD	Springfield PD	14	2019	2/26/21
Facial Recognition at the Peabody PD	Peabody PD	1	2019	2/26/21
Location of Surveillance Cameras Across Boston	City of Boston	0	2019	2/26/21
Video Surveillance Data Sharing in Boston	City of Boston	1	2019	2/26/21
Boston Security Camera Strategy Meetings	City of Boston	1	2019	2/26/21

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by Lauren Chambers

MA Dept. of Public Health COVID-19 Response

Background

On April 2, 2020, the ACLU of Massachusetts and Harvard Law School's Center for Health Law and Policy Innovation wrote to the Massachusetts Department of Public Health (DPH) to address equity and privacy concerns pertaining to the DPH's COVID-19 pandemic response. The inquiry focused on racial disparities, personal protective equipment and ventilator access, testing availability, and patient privacy. It specifically requested records pertaining to (1) the development, effectiveness, and implementation of the March 18 policy which directed boards of health to share patient addresses with first responders, and (2) equipment distribution.[/vc_column_text][/vc_column][vc_column column_width_percent="100" position_vertical="middle" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/3"][vc_column_text border_color="transparent"]

Request Submitted To	Massachusetts Department of Health
Category	Public Health
Year Filed	2020
Number of Documents Received	5

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We said...

ACLU and Harvard Center for Health Law & Policy Innovation request to MA Dept. of Public Health, April 2, 2020

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They said...

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Responsive Documents

#	File Name	Description	File Type	File Size
1	950-CMR-32.08-SPR-Appeals-Effective-January-1-2017	MA Regulations on Appeals to Public Records Requests	PDF	150 KB
2	ACLU responsive docs (2)	Emails regarding the sharing of COVID patient addresses	PDF	5.4 MB
3	Acute Care Hospital Vent Tracking Sheet no numbers	Template of spreadsheet tracking ventilator usage in 67 MA hospitals	XLSX	18 KB
4	Hospital Ventilator Worksheet (1)	Questionnaire for collecting data regarding ventilator usage at hospitals	XLSX	12 KB
5	DRAFT MA Ventilator Distribution Procedure 3.29.20	Draft Procedure to Maximize the Effectiveness of Ventilator Distribution Across States	DOCX	39 KB

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by Lauren Chambers

Face Recognition in Revere Public Schools

Background

The ACLU of Massachusetts is concerned about the use of facial surveillance technologies in public places including schools. In late 2019 we learned that some schools in Revere were using a technology called LobbyGuard to photograph school visitors. Concerned that the technology could include facial recognition, we filed a request with the Revere Public Schools to learn more. According to the documents, LobbyGuard does not use facial recognition technology. Nonetheless, the technology raises significant concerns related to privacy, racial justice, and immigrants rights.[/vc_column_text][/vc_column][vc_column column_width_percent="100" position_vertical="middle" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/3"][vc_column_text border_color="transparent"]

Request Submitted To	Revere Public Schools
Category	Surveillance
Year Filed	2019
Number of Documents Received	22

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We said...

12/13/2019 - Request to Revere Public Schools from ACLUM

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They said...

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Responsive Documents

#	File Name	Description	File Type	File Size
1	Lobbyguard_Redacted	Revere Public Schools officials' emails regarding LobbyGuard	PDF	4.1 MB
2	Facial-Recognition_all_Redacted	12 documents containing Revere Public Schools officials' emails regarding facial recognition technology	ZIP	47.7 MB
3	VisitorManagement_all_Redacted	9 documents containing Revere Public Schools officials' emails regarding visitor management systems	ZIP	21.7 MB

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by Lauren Chambers

State Audit of Bristol Sheriff

Background

In March 2019, ACLUM submitted a public records request to the Bristol County Sheriff’s Office (BCSO). Among other things, the request sought information about a recent state audit of the BCSO, various financial records, social media records and policies, and communications between the BCSO and the White House and Secret Service. After BCSO did not provide a timely response, ACLUM engaged the law firm Foley Hoag LLP to seek the records on its behalf. The BCSO ultimately produced records between May and September 2019, including correspondence between Sheriff Hodgson and White House advisor Stephen Miller.

On December 4, 2019, Boston Globe columnist Yvonne Abraham published a piece examining what these email records reveal about the relationship between Bristol County Sheriff Hodgson and the White House.[/vc_column_text][/vc_column][vc_column column_width_percent="100" position_vertical="middle" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/3"][vc_column_text border_color="transparent"]

Request Submitted To	Bristol County Sheriff's Office
Category	Law Enforcement
Year Filed	2019
Number of Documents Received	1069

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We said...

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They said...

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Responsive Documents

#	File Name	Description	File Type	File Size
1	BCSO 05.02.00 Information Technology System	BCSO Information Technology System Policy	PDF	7.8 MB
2	BCSO 05.03.00 Social Media Policy	BCSO Media Relations Policy	PDF	2.5 MB
3	Email dated November 20, 2018 relating to Audit	Email relating to audit	PDF	76 KB
4	Letter from Sheriff Hodgson to OSA dated November 15, 2018	Letter to Office of the State Auditor	PDF	217 KB
5	Messages to or from Twitter account @BCSO1	Screenshots of DMs to/from @BCSO1 Twitter Account	PDF	18.2 MB
6	Miscellaneous communications between Sheriff or staff and White House or Secret Service_Redacted_part1	Emails between BSCO Staff & White House/Secret Service - Part 1	PDF	40.5 MB
7	Miscellaneous communications between Sheriff or staff and White House or Secret Service_Redacted_part2	Emails between BSCO Staff & White House/Secret Service - Part 2	PDF	28.3 MB
8	Travel_all	Scans of 30 PDFs related to BCSO travel	ZIP	113.2 MB
9	OSA_emails_all	168 documents containing emails and attachments between BCSO and the Office of the State Auditor	ZIP	144.8 MB
10	WhiteHouse_SecretService_emails_all	863 documents containing emails and attachments between BCSO and the White House or Secret Service	ZIP	1.39 GB
11	Records Produced on September 20, 2019 2_Redacted	Screenshots of Sheriff Hodgson's Twitter activity	PDF	43.7 MB

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by Lauren Chambers

Use of Robotics in Law Enforcement

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Background

The ACLU of Massachusetts was made aware of a Massachusetts State Police Facebook post describing an event to be held on July 30, 2019 regarding the use of robotics in law enforcement operations. In response, the ACLU of Massachusetts filed a public records request in August 2019 seeking information about plans for, acquisition of, and/or use of robotics by Massachusetts State Police. The request examined the MSP relationship with the following companies: Ghost Robotics, iRobot, Endeavor, and Boston Dynamics.
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Request Submitted To	Massachusetts State Police
Category	Law Enforcement
Year Filed	2019
Number of Documents Received	7

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We said...

08/07/2019 - ACLU Public Records Request to MSP

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They said...

No written response received.

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Responsive Documents

#	File Name	Description	File Type	File Size
1	Emails 2015-2019 redacted_Redacted1	Emails	PDF	17.4 MB
2	Memorandum of Agreement-Department of Fire Services	Scan of Memo of Agreement between Dept. of Fire Services and MSP Bomb Squad	PDF	130 KB
3	Endeavor Robotics1	Scans of fiscal records	PDF	3.2 MB
4	Recon Robotics4	Scans of fiscal records	PDF	2.2 MB
5	Recon Robot Proposal 2018	Project Justification Proposal for MSP	PDF	117 KB
6	Remotec Inc. fiscal file2	Scans of fiscal records	PDF	1.4 MB
7	South Shore Divers Fiscal3	Scans of fiscal records	PDF	1.8 MB

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by Lauren Chambers

Surveillance Cameras and Associated Technologies in the Metro Boston Area

[vc_row][vc_column column_width_percent="100" style="dark" overlay_alpha="50" gutter_size="3" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/1"][vc_message message_color="color-820664"]Request Submitted To: City of Boston Office of Emergency Management

Category: Surveillance

Year Filed: 2019[/vc_message][/vc_column][/vc_row][vc_row][vc_column width="1/1"][vc_column_text]

Background

Since 2003, the City of Boston and surrounding cities and towns have been designated as an "Urban Areas Security Initiative" (UASI) region by the federal Department of Homeland Security. This UASI designation enables the City and the larger Metro Boston Homeland Security Region (MBHSR) to apply for and obtain federal grants for information sharing, surveillance, emergency preparedness, police and first responder communications, and other technologies and staffing.

The cities and towns included in the MBHSR are Boston, Brookline, Cambridge, Chelsea, Everett, Quincy, Revere, Somerville and Winthrop. Since 2003, the region has received hundreds of millions of dollars through the UASI grant program. These funds are distributed through the Office of Emergency Management in Boston, which also coordinates regional planning meetings, technology acquisitions and development, and regional training exercises, among other efforts.

In July 2019, the ACLU sent an information request to the Office of Emergency Management, to learn more about region-wide surveillance networks.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/1"][vc_accordion][vc_accordion_tab title="ACLU Request" tab_id="1532534789-1-8798c3-c085"][vc_column_text]

ACLU request to Office of Emergency Management, 7/29/19

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Office of Emergency Management response to ACLU request, 8/12/19

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by Kade Crockford

Boston Police Collaboration with ICE

Category: Immigration

Year Filed: 2019[/vc_message][/vc_column][/vc_row][vc_row][vc_column width="1/1"][vc_column_text]

Background

The ACLU of Massachusetts and Greater Boston Legal Services filed a public records request in March 2019 seeking information about a joint “task force” between the Boston Police Department (BPD) and Immigration and Customs Enforcement (ICE). The request followed a U.S. Department of Labor complaint alleging that two BPD officers—one of them a member of a “BPD-ICE task force”—were instruments of an employer’s unlawful retaliation against an injured worker. The City's response, received October 2019, and described in this WBUR story, includes a 2014 Memorandum of Understanding between the BPD and ICE and emails between federal officials and the BPD during parts of 2017 and 2019.

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ACLU and GBLS request to City of Boston, March 7, 2019

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City of Boston response to records request, October 10, 2019

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by Kade Crockford

Request to MA Dept. of Public Utilities on Towing Profits

Category: Law Enforcement

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Background

Massachusetts residents incur significant costs as a result of public-authority-ordered involuntary tows. To some degree, costs are controlled by statute and Department of Public Utilities (DPU) regulations. However, these regulations still allow tow companies significant discretion to charge fees above the statutory maximum and also unregulated fees (such as administrative fees). And DPU has repeatedly found that tow companies overcharge. ACLUM filed a public records request with DPU to aid us in determining just how much people pay to retrieve their vehicles from storage facilities after involuntary tows. What we found was that in 2017 and 2018, people paid on average $305. We also found that some companies can make upwards of $1,000 per tow.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width="1/1"][vc_accordion][vc_accordion_tab title="ACLU Request" tab_id="1532534789-1-87905b-83cf"][vc_column_text]

ACLU Request to Massachusetts Department of Public Utilities about Towing Profits

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DPU Response to ACLU

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Financial Statements
- 2017
  - Part 1 (PDF)
  - Part 2 (PDF)
- 2018
  - Part 1 (PDF)
  - Part 2 (PDF)
  - Part 3 (PDF)
Bulletins
Rates Testimony (Publicly Available) (zipped)

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by Lauren Chambers